About Company
Where is SpeedBee located?
We’re strategically located in Huangpu District, Guangzhou, at the heart of the Pearl River Delta. This prime location provides us with access to rich aviation resources and positions us close to key industries such as electronics, apparel (home to SHEIN headquarters), and cosmetics, enabling us to offer fast, efficient, and reliable shipping solutions for our global clients.
How many warehouses do you have?
We currently operate 5 warehouses, totaling over 20,000 square meters.
Which apps do you offer integration with?
We offer seamless integration with Shopify, allowing you to automatically fulfill your orders and streamline your eCommerce operations.
Can I visit your offices or warehouses?
Yes, we welcome business partners to visit our facilities to understand our processes and build stronger relationships.
About Services & Solutions
What services do you offer?
We offer comprehensive services including sourcing, warehousing, shipping, customized packaging, and product upgrades. Our solutions are tailored to help you efficiently manage your supply chain and grow your eCommerce business.
Where do you source your products from?
We help you source products from trusted manufacturers and suppliers in key regions like Guangdong, Zhejiang, and Yiwu. Our team handles everything from product selection to purchasing, ensuring quality and timely delivery. You can focus on sales while we manage the sourcing process.
Do you provide free warehousing service?
Yes, we offer 6-month free warehousing solutions where we store your products in our secure, strategically located warehouses. We manage inventory, perform regular stock checks, and ensure that orders are fulfilled quickly and accurately.
How does your shipping service work?
We offer three shipping options: express, standard, and economical services. Each option provides flexibility depending on your needs. For example, express shipping can deliver to the UK in as fast as 3 days, ensuring your products reach your customers quickly.
Can I customize packaging for my products?
Yes, we offer custom packaging services to reflect your brand. You can personalize the outer packaging (logo, design, color) and inner packaging (e.g., tissue paper, branded cards), enhancing the unboxing experience for your customers.
How do you ensure product quality?
We prioritize quality control by working with verified suppliers. Additionally, we offer product upgrades by visiting factories to improve materials, design, and production processes, ensuring that your products meet high-quality standards.
What makes your solutions different from other suppliers?
Unlike larger platforms, we offer exclusive inventory management, proactive communication about stock levels, price changes, and product availability. You get direct control over your supply chain with personalized solutions tailored to your business needs.
How do I begin working with you?
Simply contact us to discuss your business needs. We’ll help you choose the right products, set up warehouse storage, and integrate our services with your eCommerce platform. Our team will guide you through every step of the process.
About Customer Support
What is the processing time for orders?
We process all orders within 48 hours after they are placed. Once processed, packages are shipped within 2 days and sent to the domestic logistics provider.
What happens if my order is lost or damaged?
If your order is lost or damaged during shipping, please contact us immediately. We will investigate the issue and either resend the product at no additional cost or offer a refund based on the situation.
How can I contact customer support?
You can reach our customer support team via email at fj@speedbee.co, by phone at +86 13416366846, or through our online chat on our website. We’re here to assist you with any questions or concerns.
